economie

I went to the latest version of Amazon Fresh and can’t see what sets it apart from other grocery stores

This Amazon Fresh is situated in a shopping complex.

I picked an Amazon Fresh location in Alexandria, Virginia. It opened in July and occupies a space that used to host a supermarket run by Shoppers Food, a Washington, DC-area chain, according to local news website ALXNow. It is located just a couple of miles from Amazon’s HQ2 in Arlington.

One of the first things I noticed was the space set aside for filling pickup orders.
Green shopping carts at Amazon Fresh

I showed up a little after 8 am — when the store opens — on a weekday, so there were plenty of carts available.

…and just inside were some of Amazon’s Dash Carts.
The produce section at Amazon Fresh

As I stepped into the store, I first encountered the produce section, just like you do at many other grocery stores.

It was also clear to me that this store was larger than other Amazon Fresh locations at about 50,000 square feet, according to ALXNow. Amazon previously said that Fresh stores range in size from 25,000 to 51,000 square feet.

But I found Amazon-specific touches as I looked more closely, such as this sign.
Ingredients for the parfait, including agave nectar and raspberries, on Amazon’s website.

I had the option to add the ingredients for the parfait to my virtual shopping cart on Amazon as well as view the recipe.

Many of the screens in the store promoted Amazon Fresh’s own products and services.
The wine section at Amazon Fresh

These screens are meant to help shoppers find specific products within an aisle. While most were functioning and correct, a few that I saw weren’t working or, like this one, didn’t match what was on the shelf — note the bottles of red wine next to the screen that reads “white wines.”

Amazon gave its store-brand products a big presence at this Fresh store.
A block of Aplenty aged white cheddar cheese

This Aplenty white cheddar cheese was cheaper than the similar Kerrygold next to it.

There were also some prepared foods, such as this salad bar.
A heated display with Amazon Fresh breakfast items

The Amazon Kitchen breakfast wrap I picked included chicken chorizo, refried beans, scrambled eggs, pepper jack cheese, and poblano chiles. It cost $4.49 with a Prime membership, or $4.99 without one.

The breakfast wrap was fine.
There were just a few cakes in this cooler on a weekday morning.

I also noticed bare or empty shelves for some grocery staples that tend to be in high demand, such as bottled water.

An Amazon spokesperson said: “As this new Amazon Fresh store has only been open for a few weeks, we continue to learn and adapt our forecasts based on customer shopping patterns and preferences.”

There were lots of discounts, especially for Prime members, but few seemed cheaper than what I had seen recently at other stores.
This sign reminds customers that this Amazon Fresh doesn’t accept cash.

I had the choice of using self-checkout kiosks, a traditional checkout staffed by a human, or the Dash Cart, which would have kept track of my purchases as I shopped.

The self-checkout was similar to what you find in traditional supermarkets…
A palm reader at Amazon Fresh’s checkout

I also could use Amazon One, the company’s palm-based payment technology. If you enroll ahead of your shopping trip, Amazon One links your payment details — and your Prime account — to your palm, which you can scan at checkout.

I opted to pay using the credit card reader at the kiosk. There’s also an option to get Prime discounts by scanning a code on your phone through the Amazon app, as an employee standing nearby reminded me as I rang up my purchases. (Whole Foods stores have a similar system).

As I exited the store, I wondered whether it was worth coming back.
The reporter standing outside of the Amazon Fresh store.

Many shoppers go to Amazon’s website to order everything from books to electronics. The company has spent several years trying to add groceries to that list.

Perhaps the discounts for Prime members will draw some people to the store — about 75% of all US shoppers had a Prime membership as of earlier this year.

But this Amazon Fresh store didn’t have much you couldn’t get elsewhere. It’s also located in an area where shoppers have lots of choices for buying food: Within a two-mile radius, there are two grocery stores run by Kroger-owned Harris Teeter, a Giant Food supermarket, an Aldi, a Lidl Express, a Safeway, two local organic markets, and a Target.

As I headed out of the store, I thought about how Phil Lempert, a food industry analyst and editor at Supermarket Guru, summed up his opinion on Amazon Fresh stores for a story I wrote in June: “I am a major Amazon.com shopper,” Lempert said. “I could not live without Amazon.com. I can live without Amazon Fresh.”

An Amazon spokesperson said that the company “optimized this store’s design and layout to offer a vast selection of the top national brands, as well as high-quality protein and produce,” private-label items like the wipes and aged cheddar that I found, as well as baked goods like chocolate chip cookies and turnovers. The goal is to “appeal to a wide range of customers,” the spokesperson said.