economie

I booked a Frontier flight to save money, but it backfired. I spent hundreds to switch airlines during my layover.

My Frontier flight kept getting delayed at Denver International Airport.

My flight from Miami to Denver was no different from the low-cost European carriers I knew and loved. There weren’t any bells and whistles, but that didn’t really make a difference in the four-hour trip.

The first big hiccup on my travel day was being stuck on the plane for an hour while deboarding in Denver.

Some other passengers with connections were getting restless, but it wasn’t a huge inconvenience for me since I had a few hours to kill until my next flight.

When I finally entered Denver International Airport, though, I started to panic. Delays were listed on nearly all of Frontier’s flights across the departure boards.

Just as I was breathing a sigh of relief that mine appeared to be unaffected, I got an email from Frontier. Although the boards didn’t change, according to the message, I wouldn’t be departing until 5 p.m. now to allow for plane maintenance.

Eventually, I started looking for other flights

By now, it was 1 p.m., and I was staring at a board of gradually changing Frontier flights. By 2, the dreaded yellow flashing “delay” sign officially popped up next to mine at the airport.

A representative from Frontier confirmed that the flight was delayed for two hours and 36 minutes due to maintenance issues.

Concerned I’d now lose my car reservation and have to drive alone through rural Utah in the dark, I booked the next available option — a $283 Delta flight departing at 2:40 p.m. and landing at 4:14 p.m.

I notified Frontier that I wouldn’t be boarding the delayed flight and requested a refund.

Well and truly done with the mental exhaustion of traveling, I enjoyed my two-hour journey with Delta in comfortable seats with in-flight entertainment. It was so worthwhile.

Cheap flights don’t always save in the long run

My trip ended up being great, but the travel day was a nightmare.

After arriving in Utah, I was able to forget about my flight troubles. And luckily, the car-rental company was incredibly flexible throughout the process.

It wasn’t long before I was blasting music on Route 15, heading south to Bryce Canyon National Park.

In hindsight, I just wish Frontier had consistent communication about the delay. If it had been confirmed at the airport earlier, I would’ve booked a replacement flight sooner.

Furthermore, Frontier informed me that it only issues refunds if flights are delayed by at least three hours. Even though my total delays were over three hours, since the changes happened at two different times (right after booking and on the day of), it evidently didn’t count. I wasn’t able to get my money back.

Nearly $300 worse off, I’m definitely wary of booking with budget airlines. I understand all airlines experience delays, but I wouldn’t fly Frontier again unless I had wiggle room in my itinerary.

Read the original article on Business Insider

https://www.businessinsider.com/switching-airlines-on-layover-to-avoid-budget-flight-delays-2024-10